- Organizational Governance and Management
Analysis and Planning
- Administration and management principles, practices, and procedures (e.g., planning, organizing, staffing, directing, controlling, managing risk).
- Developing and managing relationships with the governing body (e.g., animal control commission, nonprofit board of directors).
- Effective governance policy and practice.
- Establishing and maintaining appropriate roles, responsibilities, and relationships of staff, volunteers & governing body.
- Organizational policy development and evaluation.
- Contract negotiation techniques and principles.
- Strategic planning techniques and principles.
- Project management techniques and principles, including time management and prioritization.
- Evaluating and monitoring the performance of the organization.
- Planning, implementing, and evaluating programs.
- Forecasting trends and future needs.
- Basic statistical concepts and methods.
- Analyzing and interpreting data.
- Economic and accounting principles, practices, and procedures.
- Preparing and monitoring budgets.
- Sound organizational and financial policies and procedures for nonprofit and governmental organizations.
- Understanding special tax status ramifications for nonprofit organizations.
- Managing financial resources (e.g., investments, financial reporting, non-cash assets, capital financing).
2. Human Resources Management
- Human resource principles and practices (e.g., recruitment, selection, training, employee evaluation, compensation and benefits, labor relations and negotiation, HR information systems, employment law).
- Principles and techniques to develop staff and volunteers (e.g., motivating, building morale, mentoring, directing, educating, counseling).
- Training and coaching others using formal and informal methods.
- Evaluating employee and volunteer performance and providing feedback.
- Collecting, interpreting and acting upon feedback from employees and volunteers.
- Occupational hazards and appropriate safety practices for animal services operations.
- Federal, state, local, and other applicable safety requirements and codes.
- Supervisory principles, practices, and procedures.
- Principles of effective delegation.
- Planning, coordinating, and scheduling work flow.
- Principles, practices, and issues related to managing volunteers for the organization.
- Promoting cooperation within and between departments.
- Resolving conflicts or disagreements.
- Ways to build consensus.
- Principles of persuasion.
- Demonstrating commitment to the mission and objectives of the organization.
- Serving ethically, with honesty and integrity.
- Working collaboratively with individuals and organizations.
4. Communications, Advocacy, and Development
- Principles and methods for promoting the organization’s values, services and programs.
- Fund development methods, principles, and practices.
- Customer service policies and techniques.
- Internal and external communication methods, procedures, and objectives.
- Constructive interaction with the public, media, and other stakeholders, including understanding their motivations.
- Establishing and maintaining communications with key internal and external stakeholders.
- Understanding the community and the agency’s role within the community.
- Developing and implementing effective crisis communication strategies.
- Preparing reports to communicate organizational performance (e.g., statistical, financial, annual).
- Developing and delivering effective presentations.
- Effective group facilitation techniques.
- Communicating effectively in writing
- Explaining complex issues in a way that can be understood by the audience.
- Recognizing and effectively using evolving technology (e.g., social media)
- Communicating and advocating for your organization’s mission and animal welfare.
- Effectively managing and understanding government relations, including lobbying and advocacy.
5. Animal Management
- Animal Husbandry and Sheltering
Programs and Policy
- Basic animal husbandry and humane treatment principles and practices.
- Issues related to shelter facility design.
- Principles and practices for animal shelter management and operations, including flow of animals.
- Sanitation and animal health care principles and practices, including disease recognition, treatment, and prevention.
- Basic animal behavior as it relates to shelter management, stress reduction and animal outcomes.
- Animal euthanasia principles, practices and procedures.
Field Services and Public Health
- Principles and practices for community animal welfare programs (e.g., spay/neuter, Trap-Neuter-Return [TNR], humane education).
- Emerging animal welfare issues and research (e.g., industry publications, veterinary and other research).
- Federal, state, and local laws covering animal care and control.
- Principles and practices for field services, law enforcement activities, and disaster preparedness and response.
- Zoonotic diseases and their ramifications for the health and well-being of animals, staff, volunteers, and the public.